What is included in the Daily Urban Experience fee (amenity fee)?

The mandatory Daily Urban Experience Fee (amenity fee) is $29.73 per night (including $25 + 18.9% tax). It includes:
• Premium Wi-Fi
• In-room boxed water
• Complimentary tea & coffee service in the lobby (6:00 a.m. – 10:30 a.m.)
• Complimentary infused water in the lobby (10:30 a.m. – 11:00 p.m.)
• Handling of incoming packages (Up to 3 Complimentary)
• Domestic Local and Long Distance Phone Calls
• Concierge-curated experiences

*This fee is also listed under the pricing conditions at the time of booking.

What is the CTID Transaction Charge?

Effective May 1st, 2026, the City of Chicago has implemented a new Chicago Tourism Improvement District (TID), which includes a 1.5% assessment on all guest room related revenue. This will appear on the guest folio as CTID Transaction Charge and it is mandatory for all guests.

Is Sofitel Chicago a non-smoking hotel (including vapes and other)?

Yes, our hotel is 100% non-smoking. Our rooms are equipped with smoke sensors, which will pick up any smoke from marijuana, vape, tobacco, e-cigarettes, or any combustible smoke. A cleaning fee of up to $500 per occurrence will be automatically charged for smoking in the hotel.

What is the minimum age requirement to check in the hotel?

Guests must be 21 years of age or older to check in.

What is required to check into the hotel?
A government-issued photo identification and credit card will be required at check-in.

CHECK-IN/CHECK-OUT

Check-in begins at 3pm. Check-out is at noon. Early check-in and late check-out are based on availability. We welcome you to join our ALL Loyalty Program to enjoy complimentary early check-in and late check-out! Click here to enroll.

SHUTTLE SERVICE

While we do not offer a shuttle service, we can have a member of our concierge team arrange a private car service. We ask that car service is arranged 48 hours in advance. For pricing and availability, you can reach out to our team directly by calling (312) 324-4000 or by email sofitelchicago@sofitel.com.

PARKING

Yes, we offer valet parking. When you arrive to the hotel a member of our valet team will meet you at your vehicle.

·        Overnight, unlimited in and out access is $85 per day

·        0-2 hours is $39

·        2-4 hours is $49

·        4-8 hours is $69

·        EV charging is $15

·        $20 when dining at our restaurants with validation stamp from the dining outlet (up to 2 hours).

Please note: Oversize or specialty vehicles subject to additional charge.

DOG POLICY

We extend a very warm welcome to dogs, service animals, and their people, happily accommodating up to two dogs per room (each up to 60 lbs) with a $100 non-refundable cleaning fee, per stay, per dog. Fees excluded for service animals. A block away is Washington Square Park, a favorite among local canines (and humans!) for its grassy play areas, shady trees, walking paths and central Victorian fountain.

GUEST PACKAGES

We can receive packages for you prior to and during your stay.

Up to 3 packages received are included in your amenity fee. After 3 packages there is a $5 per package charge that is applied directly to the reservation.

We ask that the name on the packages matches the name on the reservation so that we know we can accept them on your behalf. When you are ready to receive your packages simply contact our Concierge Desk and they will assist you in retrieving / delivering your packages.

RESTAURANT RESERVATIONS

All reservations are accepted through Tock. Click here to make your reservation at CDA and Le Bar.

IN-ROOM DINING

In-room dining is available daily for breakfast, lunch, and dinner beginning at 6:30am until 11pm. Please Click Here to access our menu and place your order.

LUGGAGE STORAGE

Yes, we offer complimentary storage for your luggage prior to check in or check out for as long as you need.

REFRIGERATORS AND MICROWAVES

We have refrigerators in every guest room that come stocked with boxed water. We have microwaves we can send to your guest room upon request.

ACCOMMODATION REQUESTS

Please call the hotel directly for specific stay accommodations.

CONNECTING GUESTROOMS

Yes, connecting guestrooms are available; however, due to limited availability please contact the hotel directly after booking to ensure we add this connecting room request. There is a one-time, $50 connecting room fee applied to your reservation.